Aberdeen Royal Infirmary 2015-02-05 Person 5 5 0

I am now a frequent visitor for flexible sigmoidoscopy, lung function tests and the chest clinic. Everything has always been handled very efficiently apart from the occasional rescheduled appointment at the chest clinic and recently a double rescheduling. I have already made suggestions about the maps and leaflets sent out with notifications of appointments, for example when the directions of travel of the number 5 (now 4) bus changed and the recommendation to warm a self administered enema, which was printed on the box but not mentioned in the leaflet though I found the advice helpful. On one occasion no lubricant was included in the enema box and on another the enema had leaked slightly in the post. I mentioned this on the personal details form when I posted it back and that department informed the sigmoidoscopy department. A senior nurse went out of her way to bring me a full bottle of enema on her way home in case of contamination.