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Written by a patient
26th February 2015


Mark involvment mid way as I was not able to make decisions for myself. The nursing staff should all recieve medals for empathy, understanding, hard work, professionalism and commitment. Most house keeping staff did an excellent job, did what they had to do, but felt that they had been ordered not to talk to the patients. Why? Could see who the grafters were and who the slackers were. Three members stood outside my room for nearly an hour chatting!! The tea trolley stood beside them, couldnt ask for a cuppa because me tongue was stuck to the roof of my mouth. But on the whole the time I spent in ARI was good and if it hadnt been for the expertise of the nursing staff I wouldnt be here today.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff