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Written by a patient
26th October 2014


The parking arrangements at this hospital are shambolic. I arrived 45 minutes early so that I could hang around until a parking space within the hospital complex became available. Other car owners were similarly engaged double banking each other in a desperate need to find a space. The hospital itself has become a rabbit warren over the years but directions are reasonably easy to follow. Reception staff in the respiratory unit were slow to attend, appeared to be doing two things at once and lacked any welcoming skills. Nursing staff were helpful as were the radiolologists although interpersonal skills could still be improved - perhaps a faint hope with the level of throughput.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff