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York House Medical Centre
2014-12-11
Person
3
5
0
Written by a patient
Written by a patient 11th December 2014
Once you get past the reception the Doctors and nurses are great. I asked for an appointment on 10th of the month and was told the 1st available was 29th of the month. I then asked if there was anything earlier and was told that I had to phone up at 8 am in the morning. This receptionist was very pleasant ( attended in person). I phoned the following morning and finally got through when I asked for an appointment I was asked when I wanted it, I said today, "is it a medical emergency", not being sure what a medical emergency is I replied "yes". The tone of this receptionist was unpleasant to say the least. I felt almost guilty to ask for an appointment at all. I own a factory and I tell my people I don't pay your salaries the customer does. A little civility and a better telephone manner would help.