York House Medical Centre

York House Medical Centre 2024-02-19 Person 5 5 0

Nurse Carolyn Adadevoh is an absolute credit to your team. I always like to leave reviews when service has been good as majority of people only "jump on" and can't wait to leave their bad experiences! Thank you Carolyn for all your help and advice.. x

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York House Medical Centre 2021-12-20 Person 1 5 0

Receptionists very rude. Senior receptionist thinks she owns the surgery. We'd an incident where she raised her voice At me. Phoned no reply, waited 20 minutes twice no reply. Sent in on Web problems, with my husbands kbkoid pressure tablets, can't begot, which is urgent. I sent request in for my husband 4 times, last week. NOW VERY VERY URGENT..

Answer phones respond to the Web form Receptionist staff, particularly the senior needs to have. Empathy and understanding.,not raise her voice. We understand that there under a lot of pressure, but so are the rest of us.

York House Medical Centre 2021-11-03 Person 1 5 0

The reception staff are rude and aggressive. They made my 70 year old mother cry after she had spent 2 days trying to get a doctor to phone her back. When they phoned her back they told her she had to go on line, she is 70 and doesn’t go online and asked if they could just get her an appointment. This went on for 20 minutes before they hung up on her. She is due medication and has now said that she will never go into the practice or phone them again. Now I need to get her medication and prevent her getting worse. We all have stressful jobs if these people can’t handle it don’t work on reception at a GP practice!! Every person you’re rude or dismissive to is going through something medically that is worrying enough without dealing with additional stress and anxiety due to reception staff being absolutely ridiculous when trying to get simple things done.

GET BETTER STAFF, SACK THE ONES NOT PERFORMING TO TGE REQUIRED STANDARD!! THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS OUT THAT. OTHERWISE…YOU WONT HAVE ANY PATIENTS TO LEFT. BY THE WAY TRAINING WONT CHANGE THE ATTITUDE PROBLEMS THE STAFF AT FRONT OF HOUSE HAVE.

York House Medical Centre 2020-09-21 Person 1 5 0

This is regarding dr y d Collins and they have one at Goldsworth park surgery too. They don’t answer the phone been waiting for ages. the reception staff Are very rude and have attitude. They need training in customer service every since they have had a new surgery manager in place it’s gone downhill been a Patient here for over 15 years things are getting very bad at this surgery you request, Emergency appointment Don’t expect any one to call you back on the same day.

Train your staff to do the job they are paid for by us tax payers instead of behing rude and unhelpful.

York House Medical Centre 2018-09-20 Person 3 5 0

Reception staff very rude abrupt and unhelpful,not even responding to my "Good Morning",literally snatching the paperwork from my hand. The reception staff need urgent customer care training as soon as possible .Dr's and Nursing staff are great, they are very badly let down by reception staff.