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Yeading Medical Centre
2021-08-01
Person
3
5
0
1st August 2021
The appointment system of calling at 8am &
2pm is not practical & doesn’t help people who work or are unable to use the phone at those particular times ….. use those times for emergencies Yes but patients should be able to call outside of those times to make general appointments as it does say on the recorded message to call after 9 if you need a non emergency appointment but if you do you are told to call at 8 or 2 which not helpful and very frustrating…… at least amend the message or better still amend your appointment system.
Suggested improvements
Improve the appointment system
7th August 2021
Response from Yeading Medical Centre
Thank you for your feedback. We have received a few reviews/feedback which raise similar queries about the appointment system. We will explore a review of our appointment system and take all of this feedback into consideration. Best regards, Yeading Medical Centre