Yeading Medical Centre

18 Hughenden Gardens, Northolt, Middx, England, UB5 6LD 1 2 3 4 5 21 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
13th September 2021


My new registration issue is resolved promptly


All is perfect

13th September 2021
Response from Yeading Medical Centre

Thank you for your positive feedback about your experience registering with our practice and we hope you continue to feel the same about the service that you receive. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
7th September 2021


Because I wanted to make it very clear that I need a real doctor who will listen to me , and answer my request because I really need it , and if I 'm complaining it 's because I really feel it , and often that was not what happened , I don't know what happened in the past few months , many doctors changed and I met new doctors that I liked a lot, and it has been a joy for me, it's the people at the receptions, not all of them are good people, there are some who are very cold and rude i dont like.


In my opinion I think it's very right to have changed people at the reception because there were people who were very rude even on the phone when I tried to make an appointment, and that's very sad, both the doctors, some not so rude, but I didn't have the patience to hear you, that's not good for a doctor , a health center has to have an example to give to patients and be always ready to help , that makes sense to me .

13th September 2021
Response from Yeading Medical Centre

For a variety of reasons, there has been quite a few changes in staff working at the practice. We agree with you that improvements can be made in patient experience and we have embarked on a review of all our systems and processes. We anticipate some "bumps" in this journey and appreciate your understanding in advance. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
26th August 2021


Na


Na

3rd September 2021
Response from Yeading Medical Centre

Thank you for your high rating of our practice - it is great feedback for our team. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
3rd August 2021


Good all round


Nothing

7th August 2021
Response from Yeading Medical Centre

Thank you so much for your 5 star rating. It is nice to hear that you think there is nothing that requires improvement, but we are aware that there are several things that we can improve which we are working on. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
1st August 2021


The appointment system of calling at 8am & 2pm is not practical & doesn’t help people who work or are unable to use the phone at those particular times ….. use those times for emergencies Yes but patients should be able to call outside of those times to make general appointments as it does say on the recorded message to call after 9 if you need a non emergency appointment but if you do you are told to call at 8 or 2 which not helpful and very frustrating…… at least amend the message or better still amend your appointment system.


Improve the appointment system

7th August 2021
Response from Yeading Medical Centre

Thank you for your feedback. We have received a few reviews/feedback which raise similar queries about the appointment system. We will explore a review of our appointment system and take all of this feedback into consideration. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Yeading Medical Centre: http://iwgc.net/ecdvb