Yeading Medical Centre
Written by a patient
28th December 2017
The surgery advertises the option to book appointments online both on posters and on its website. It was a hassle to get access, and it was an absolute waste of time: when I try to book an appointment online I get the message to contact the surgery. Contacting the surgery is not much better: I understand they are busy, but I don't understand why they can't give me a time point in maybe 3 weeks. If I call before 2pm they tell me that there are no time points at, and that I have to call soon after 2pm and if I'm lucky I'll get a time point for the same day. The receptionist did not seem stupid, so I assume she would be able to use a booking calendar, I guess she is instructed to dirty secret hidden why there are no appointments. When I asked for the manager I waited for many minutes, I did not get connected to the manager, but I got an appointment for the same day. It seems that it's not possible to talk to the manager, but asking for her gives an appointment. I met a new GP again, so he couldn't have remembered me, but he clearly read some of my records before talking to me I have no complaints about him.
One more thing to note: it's also advertised that I will be able to see my records and blood test results if I log in online. Not true. I logged in, and there is NOTHING to see there.