Yeading Medical Centre
7th September 2021
Because I wanted to make it very clear that I need a real doctor who will listen to me , and answer my request because I really need it , and if I 'm complaining it 's because I really feel it , and often that was not what happened , I don't know what happened in the past few months , many doctors changed and I met new doctors that I liked a lot, and it has been a joy for me, it's the people at the receptions, not all of them are good people, there are some who are very cold and rude i dont like.
In my opinion I think it's very right to have changed people at the reception because there were people who were very rude even on the phone when I tried to make an appointment, and that's very sad, both the doctors, some not so rude, but I didn't have the patience to hear you, that's not good for a doctor , a health center has to have an example to give to patients and be always ready to help , that makes sense to me .
13th September 2021
Response from Yeading Medical Centre
For a variety of reasons, there has been quite a few changes in staff working at the practice. We agree with you that improvements can be made in patient experience and we have embarked on a review of all our systems and processes. We anticipate some "bumps" in this journey and appreciate your understanding in advance. Best regards, Yeading Medical Centre