Yeading Medical Centre

18 Hughenden Gardens, Northolt, Middx, England, UB5 6LD 1 2 3 4 5 24 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
14th February 2022


There is a young Asian who works on the reception sorry forgot his name but have to say one of the best receptionist thats been there for a long time he is very friendly and always talks to people in a kind and sincere way always friendly and welcoming and always been nice to my mother, I would honestly say it's always a pleasure to talk to him as he is kind and friendly


The service is good and happy with it

5th March 2022
Response from Yeading Medical Centre

Thank you so much for leaving such positive feedback for a member of staff. He has seen your review and is really touched and inspired to continue to do the very best for patients. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
5th January 2022


I trust the service providers!


I don’t mind.

5th March 2022
Response from Yeading Medical Centre

Thank you so much for your 5 star review and the trust you have in us! Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
6th November 2021


It seems that the situation has changed slightly. From rude receptionist to staff that are actually respectful and understanding.


Train every single member of staff in mental health and customer service.

11th November 2021
Response from Yeading Medical Centre

There has been a change in practice staff and we hope the changes you have spotted are just the start of improvements. Thank you for leaving us your feedback. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th September 2021


My new registration issue is resolved promptly


All is perfect

13th September 2021
Response from Yeading Medical Centre

Thank you for your positive feedback about your experience registering with our practice and we hope you continue to feel the same about the service that you receive. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
7th September 2021


Because I wanted to make it very clear that I need a real doctor who will listen to me , and answer my request because I really need it , and if I 'm complaining it 's because I really feel it , and often that was not what happened , I don't know what happened in the past few months , many doctors changed and I met new doctors that I liked a lot, and it has been a joy for me, it's the people at the receptions, not all of them are good people, there are some who are very cold and rude i dont like.


In my opinion I think it's very right to have changed people at the reception because there were people who were very rude even on the phone when I tried to make an appointment, and that's very sad, both the doctors, some not so rude, but I didn't have the patience to hear you, that's not good for a doctor , a health center has to have an example to give to patients and be always ready to help , that makes sense to me .

13th September 2021
Response from Yeading Medical Centre

For a variety of reasons, there has been quite a few changes in staff working at the practice. We agree with you that improvements can be made in patient experience and we have embarked on a review of all our systems and processes. We anticipate some "bumps" in this journey and appreciate your understanding in advance. Best regards, Yeading Medical Centre

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Yeading Medical Centre: http://iwgc.net/ecdvb