Yeading Medical Centre

18 Hughenden Gardens, Northolt, Middx, England, UB5 6LD 1 2 3 4 5 12 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
12th February 2018


Most awful doctors surgery in the area, appointment times are absolutely disgraceful, even if you call with a more urgent matter the appointment you will be offered is atleast 2-3 weeks away which doesn’t help at all, no wonder NHS hospital staff at A&E are so stretched because people can’t even get an appointment with their GP. Reception staff are extremely rude except one. Every time you call they want specific details of your medical problem (even if it is personal and you wish to only disclose to your GP) and will not give you an appointment if you do not tell them what is wrong, the last time I called and wouldn’t disclose my problem the receptionist said “well I’m not giving you an appointment if you won’t tell me as I won’t know if it’s urgent or not”. Receptionists are not medically trained so how would they know if it was urgent or not anyway, very rude unhelpful staff, absolutely awful do not use this surgery please, if you value your health please go elsewhere.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th December 2017


The surgery advertises the option to book appointments online both on posters and on its website. It was a hassle to get access, and it was an absolute waste of time: when I try to book an appointment online I get the message to contact the surgery. Contacting the surgery is not much better: I understand they are busy, but I don't understand why they can't give me a time point in maybe 3 weeks. If I call before 2pm they tell me that there are no time points at, and that I have to call soon after 2pm and if I'm lucky I'll get a time point for the same day. The receptionist did not seem stupid, so I assume she would be able to use a booking calendar, I guess she is instructed to dirty secret hidden why there are no appointments. When I asked for the manager I waited for many minutes, I did not get connected to the manager, but I got an appointment for the same day. It seems that it's not possible to talk to the manager, but asking for her gives an appointment. I met a new GP again, so he couldn't have remembered me, but he clearly read some of my records before talking to me I have no complaints about him. One more thing to note: it's also advertised that I will be able to see my records and blood test results if I log in online. Not true. I logged in, and there is NOTHING to see there.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
4th September 2017


Grace has been amazing helping me through my husbands end of life care. Grace and Dr Perin always go out of their way to help with medication and referrals. Everything has been done quickly and efficiently. The receptionists are also very polite and helpful. It is a great Medical Centre and I'm so glad my family are patients there.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th February 2017


Doctors sonali is very rude never listens to patients

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
4th December 2016


Nnnnnoooooooo

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Yeading Medical Centre: http://iwgc.net/ecdvb