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Wye Surgery
2018-03-07
Person
5
5
0
Written by a patient
Written by a patient 7th March 2018
I found the telephone consultation service difficult to access due to not being given a telephone appointment time and I didn’t want to wait several days for a routine face to face consultation.
Therefore I used the new email consultation service. The consultation form was easy to access through the surgeries website and it was easy to complete.
I received a response from the GP in a timely manner. It was much more convenient for me to use this system because it meant that if I could not access my phone for a period of time I would not miss the consultation. I could check the email at a time that was convenient for me.
There was a minor problem with receiving the email however the administration staff resolved this issue in a prompt and timely manner.
Overall the service I received was excellent and I would definitely recommend the email service to other patients.