67 Oxenturn Road, Wye, Ashford, Kent, TN25 5AY
I have been registered with this surgery for 22 years. For many years I was sufficiently healthy that my visits were highly infrequent. However, in recent months I have required regular visits. I have always been able to secure a timely appointment and the service and treatment I have received has been excellent.
Waited weeks for an appointment which has to be by letter, arrived late due to traffic rang to inform but on arrival would not see me 15 minutes late, the injection I needed takes 5 minutes max. The receptionist was totally unhelpful or sympathetic. The Doctor was in the surgery and had finished seeing patients but could not be bothered to treat me.not happy at all.
It is totally impossible to get an appointment, calling at 10.30 for a non urgent appt I’m told there are no appts available and I have to call at 8 the following morning, along with everyone else in the world. Surely by keeping maybe one afternoon a week for non urgent appointments would mean that the stress of having to call at 8 is removed, thereby freeing this time up for urgent appts, also meaning that those of us on a school run stand half a chance of getting an appt and then being able to talk to a doctor without half the playground hearing. I think that this service really fails its patients.