Wye Surgery

67 Oxenturn Road, Wye, Ashford, Kent, TN25 5AY

 

Recent Reviews

 
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Staff
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11th November 2018
Written by a patient

As someone who works in healthcare, your call back system makes it almost impossible for me to make arrangements to see a doctor at your practice. How am I to discuss my own medical condition when I receive a call from a GP whilst treating a patient myself? This has been a longstanding problem, which nobody seems to care about whenever I bring it up at the surgery....receptionists are unwilling/unable to help. Now we have a new repeat prescription service. I needed to order repeat script for items related to my 2 medical conditions.....they are not pharmaceuticals....’you need to have a consultation with a GP to get these added to your file,” was the response from the surgery. (It will be a dark day in hell by the time I ever get one of those! I can only take a call if I am at home, ill). Given they had all been listed on the old system I suggested that the surgery simply transfer all the details over to the new system.....after much negativity in this regard, I eventually got a voicemail saying my GP had added these items onto my file. Great, I thought! Now tonight when I go to order these essential items.....THEY ARE NOT LISTED! How this practice received glowing praise from CQC beggars belief!

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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7th October 2018
Written by a patient

I telephoned the surgery at about 8.40am on a Monday for an urgent appointment. I was promised a call back and this happened within 5 mins! I was then offered an appointment 65 mins later. One I attended the surgery, I logged in on the screen and the doctor came into the waiting room asking for me just as I had sat down. Excellent service! I was also able to make 2 other appointments there and then for a follow treatment and a flu jab.

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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2nd October 2018
Written by a patient

Sadly I have to write a negactive review regarding my recent experience with the surgery.I was in an unusual situation whereupon I was asked to cover a colleagues illness then found myself in need of GP advice myself.As I work alone and in retail it has been difficult arranging a telephone callback as I might have a customer when the call comes so therefore could not discuss my problem or even answer the call.I did explain this to the receptionist who said she could not give me a specific time for a call back.I said I get home at 5pm could a GP phone me then or on a Wednesday afternoon when I would be home from 1.30.No was the reply and it was even suggested When I asked the receptionist what she would do that I should take a day off!!!I am sorry but I find this appalling even more so when I read on your website that a call could be made to 'suit you' obviously this was not the case for me!!! There must be other patients in a similar position as myself.I'm afraid my situation was made even more stressful than it needed to have been by this receptionist.I'm not asking for preferential treatment nor am I a difficult patient.I have been with Wye surgery for many years and this is the first time I have had the need to complain.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
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Staff
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Appointment
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3rd May 2018
Written by a carer

My wife recently attended the surgery and was directed to have a series of tests and examinations by Dr. Genika Lazz-Onyenobi. This Doctor was superb in her arranging these tests with speed and understanding of the urgency of the problem. Her general air and pleasant approach was much appreciated. Thank you.

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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7th March 2018
Written by a patient

I found the telephone consultation service difficult to access due to not being given a telephone appointment time and I didn’t want to wait several days for a routine face to face consultation. Therefore I used the new email consultation service. The consultation form was easy to access through the surgeries website and it was easy to complete. I received a response from the GP in a timely manner. It was much more convenient for me to use this system because it meant that if I could not access my phone for a period of time I would not miss the consultation. I could check the email at a time that was convenient for me. There was a minor problem with receiving the email however the administration staff resolved this issue in a prompt and timely manner. Overall the service I received was excellent and I would definitely recommend the email service to other patients.


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