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3rd May 2021


I am not registered at this practice but attended to have a coil fitted. The process worked very well with a telephone consultation with a Doctor ahead of the appointment for the procedure itself. I was kept well informed throughout and communication from the surgery was excellent. I called to discuss changing my appointment and was dealt with by a very friendly and helpful receptionist although unfortunately I did not get her name. On the day of the procedure all the staff were friendly and helpful, the appointment happened exactly on time and the Doctors were very reassuring and kind. Particular thanks to Dr Hanspaul who was very professional and thorough. Despite the enormous pressures faced by primary care at the moment, this was a great experience and I would not hesitate to recommend this surgery to anyone based on my experience.

Suggested improvements
Nothing, a great experience

Experience
Involvement
Cleanliness
Staff
Appointment