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Worthing Medical Group
2022-09-16
Person
4
5
0
16th September 2022
(The service is 99% great). The phone is (99% fail). I waited 50 minutes and hold to get through.
Suggested improvements
The receptionist and doctors are amazing.
Trying to get hold of them id dreadful!
18th October 2022
Response from Worthing Medical Group
Thank you for your feedback. Feedback is really important to us and always gets fed back to the team whether it be positive or constructive. With regards to getting through on the phone, we do appreciate that this can take time. We have recently increased the availability, so if you can call between 8am and 12 to book an appointment, then one of the team will make contact with you later that day. Hopefully this will prevent everyone trying to call at 8am and make it easier for all to get through.