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Worthing Medical Group
2023-09-20
Person
2
5
0
20th September 2023
It took me 40 minutes to get through to the receptionist. When I eventually got an appointment it turns out it wasn't even with a GP or a nurse, which was concerning considering I am 37 weeks pregnant and was there with an infection. The appointment was 45 minutes late and the "practitioner" had to keep leaving to get a second opinion/approval from the GP next door, baring in mind the GP never even looked at the infection. He patronised me saying that I didn't really needed to come in about the infection "but as your here" he gave me a prescription. That same night I actually ended up in A&E, I saw a doctor and a surgeon, who both said the antibiotics prescribed were not efficient enough for the infection I had.
Suggested improvements
Ensure the medical practitioners working in the surgery are competent and ensure they don't spend 45 minutes with one patient!
27th September 2023
Response from Worthing Medical Group
Many thanks for your feedback. I note that you are dissatisfied with the service that you have received. I would like to reassure you that we do take comments like these very seriously and would like to investigate this further. However I am unable to look into this without additional details. Please can you contact us via email to: worthingmedicalgroup@nhs.net in order for us to look into this.