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Worthing Medical Group
2023-06-13
Person
3
5
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13th June 2023
In my case I saw the GP for a referral for ultrasound and subsequent surgery in March 2023. I was referred as an urgent case. Received a letter within a month from hospital to let me know that I was on the waiting list for surgery.
Subsequently contacted the surgery as pain was increasing and experiencing different symptoms. Was informed to expect a GP call back, none received.
Contacted practice with helpful receptionist who confirmed that I had been missed off the list and that I would subsequently be referred for ultrasound some 3 months later.
Suggested improvements
Keep the patient informed of their journey, ensure all actions arising from consultation are followed through on.
20th June 2023
Response from Worthing Medical Group
Thank you for your feedback towards both the practice in general and staff members. It is important for us to pass on any feedback, whether positive comments or constructive criticism. This helps to boost morale and gives us learning objectives to work towards improving our service. I note that you are dissatisfied with the service that you have received, however I am unable to look into this without additional details. Should you wish to take this further, please email worthingmedicalgroup@nhs.net in order for us to investigate.