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Worthing Medical Group 2024-05-10 Person 2 5 0

My initial appointment was nearly 2 hours long. This was half due to waiting times, the other half being a test that was not forewarned as lengthy. My second appointment was made at the wrong surgery so had to be rebooked. At my third appointment I was asked about medication I was on- I had been instructed to take a specific medication, yet it wasn't even on my notes. The systems being used seem to be very old and need updating. The amount of form filling is ridiculous. I am emailed a questionnaire which is then filled in, in my appointment on the computer, it is then filled in on a separate device- why can't things be sync'd to save time. I realise there is funding issues but time is money and a lot of time is being wasted. I wish there was a better alternative. Nothing against the staff, they've been polite and friendly and tried to help where they can. But there does need to be better practised implemented.

Update your equipment. Don't send out forms that will be reviewed in the appointment anyway or have a way to fill them in online so it is already in computer format. Tell people expected lengths of appointments. Book appointments at the correct surgeries; maybe have a booking mechanism that doesn't allow certain appointments to be booked in particular places. Find a way of giving people a good update of when there appointment will actually be rather than sitting around for 40 minutes.