Share review of Woodley Centre Surgery

Woodley Centre Surgery 2017-12-08 Person 3 5 0

8 AM, phone line opens for appointments. I Had to dial a total of 78 times taking 20 minutes to get through to a recorded message. Press 1 for urgent medical care...so I press 1 as my 18 month old had blood in and around his ear hole (Not still bleeding as I would have taken him to A&E, but to relieve that service, I chose to use the local doctor). Receptionist answers and informs me this line is reserved for if you have chest pains or require an ambulance. So why does the recorded message not say that? And if you had chest pains or needed an ambulance why not ring 999? Anyway, I had to dial through repeatedly again, taking another ten minutes before the line was free. Now I'm on hold in a queue of four people wanting to speak to a receptionist, another six minutes passes before I speak to a receptionist who can book me an appointment. The surgery is generally reasonable, but the appointment booking system is appalling. I can only assume the surgery is far too oversubscribed and unable to cope with the volume of patients trying to get appointments.