Woodley Centre Surgery 2016-11-11 Person 2 5 0

I joined the practice when Dr Milligan moved there from Loddon Vale and until July of this year my experience at the surgery had been fantastic. With happy and helpful staff who couldn't do enough to help you. In July of this year I had a home birth and from then on the system and surgery have failed me. As I had given birth at home no one had been passed my records therefore no one knew I was waiting for certain checks for both myself and my newborn. The day after giving birth I had to call around to try and book an appointment for someone to see my baby for his newborn checks. I was passed from pillar to post - midwife - surgery - HV - Hospital - midwife, no one wanted to know or help. Finally my own midwife became involved and managed to get me an appointment at the surgery despite me being told by them earlier that it wasn't down to them to see me. I had to take my newborn, at two days old, me also having stitches and breathing problems, to the surgery full of sick people, after my midwife had managed to find someone to see me. Despite having an appointment I was made to wait 40 mins before anyone came to tell me they couldn't find my son on their system. When I said they wouldn't as he was only two days old that threw them even further and again we were made to wait while they tried to find out what was happening. I was asked for his birth certificate (he's 2 days old!) and was then told the GP couldn't see me until he was registered so I had to sit and fill out forms so that someone could register him on the system so the GP could then see us! Over an hour after my initial appointment time we were finally seen. I was aghast at the huge failings here. The excuse - id had a home birth and so "slipped through the net". I continued to have problems due to slipping through the net when it came to my 6 week check as apparently we still weren't "in the system" due to my home birth. My home birth was fantastic and the NHS were amazing up to that point but from then on I feel I was grossly neglected and thoroughly let down.