Thank you for your positive ratings and the feedback. We have stopped taking verbal requests to improve safety and to avoid incorrect medication being prescribed - this is in line with recommended good practice. I apologise for any inconvenience this may cause you, however, you are able to order on-line and we are also able to send the prescriptions electronically to a pharmacy of your choice which will mean that you would not have to ask someone to deliver a request or collect a prescription - please ask for details in the surgery next time you visit. Alternatively, if you have no access to the internet many pharmacies will manage your medication requests for you. Please speak to your pharmacist to see if they offer this service. I hope this helps. Shaun Nicholson, Practice Business Manager