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Written by a patient
1st October 2017


I have just joined the surgery and on the face of it , it is modern and uses technology very well, more of that later, I have been twice ,and both of those appointments were due to me on the first occasion going in the centre and getting a cancellation slot the next day , the other was by phoning on the day and getting an afternoon appointment all that is really good and the staff are brilliant. However, on my first visit I was not issued the prescription I asked for and thought I was getting, and the second time the same thing happened , in fact I was issued tablets that clearly state on my records I can not take.i am am registered online so I thought I would explain and order the correct tablets through that process,which the centre have set up for easy access, I have done this 3 times and it's seems to have gone into a black hole, I am annoyed as I feel it's due to the cost of these tablets, and I am also frustrated that I have contributed not insurance for 40 years and now I am 60 I don't pay but can't get the medication that works for me. That said the surgery is ultra modern and had a massive catchment area which will make it difficult to get an appointment so online is always a better option if you can do it.

Recommend
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