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Written by a patient
26th September 2017


The staff from the reception to the nurses and physicians are generally helpful on face to face encounters. However communications by e mail addressed to a doctor through the practice address are not acknowledged or replied to the sender. Requests for repeat prescriptions are done fast and efficient and the liaison with the pharmacies are good,.However, any request for an acute prescription is being ignored without warning so a person who needs something urgently and cannot see a doctor soon enough or feels that the matter can be solved by a one off prescription ,that person is let down when in need.Waiting times for regular appointments are 3 weeks but emergency appointments are offered same day at 8.a.m or 3p.m.So don't faint or bleed at midday or you will have to go to A@E

Recommend
Involvement
Cleanliness
Staff
Appointment