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Winch Lane Surgery
2021-02-18
Person
1
5
0
18th February 2021
Had trouble getting the right strength of medication when altered by my psychaytist,was told they had not received information even though I had taken the letter into the surgery. They left me without my meds for 3 days at a time with no notification or explanation. The recepionists think they have a higher position than they really do and are often very impolite.
I would not reccomend this surgery as even the practice manager cannot be bothered to reply when a complaint is obviously the first stage to get matters sorted. Very poor service.
Suggested improvements
Be more considerate to the induviduals needs as not everyone has a physical illness.Train the receptionists about manners and compassion,and even though you have a busy practice take time to know your patients, most people would not come to the surgery for nothing. Stop the receptionist from asking personal information as its none of their bussiness.