Share review of Willowbrook Medical Practice

Willowbrook Medical Practice 2018-01-27 Person 1 5 0

Willowbrook medical practice is a disgrace. Seriously where do I start? Your receptionists - Just who do they think they are? You should book them onto some training courses of manners and whilst at it try finding one says ‘understanding that I’m a receptionist, not a doctor’. Why have you took on so many patients? Do you realise your staff are stressed? Do you notice that you have a high turnover of staff? Stop merging surgeries together and only cope with what you can cope with. Doctors, don’t you read the systmone notes? When someone says they have a reaction to something, why don’t you ensure and confirm this before asking to prescribe the same product a patient is allergic to. Ridiculous. Prescriptions - this is the big one. When someone is on controlled drugs and NEED them, MAKE SURE THEY ARE READY. it’s not you in pain is it? It’s alright you saying wait till Monday, Tuesday and still not being ready. Making people walk out in the cold for prescriptions that still aren’t ready that you said would be. But you don’t care about that do you. The way you have treated my family is a disgrace. I am glad to have left the surgery and I am glad my family has too. What a stupid excuse of a surgery. Get your act together.