Willowbrook Medical Practice

Willowbrook Medical Practice 2024-04-11 Person 4 5 0

A pre book appointment can have a long wait time

Was definitely happy with the care given

Willowbrook Medical Practice 2024-03-26 Person 4 5 0

Appointments are very hard to get at this practise.

Some of the Receptionists need empathy skills and not so abrupt to all patients.

Willowbrook Medical Practice 2022-03-08 Person 5 5 0

I phoned up at 8.30. doctor rang and saw me the same morning. Reception very efficient. Friendly chat with Dr Singh, hopefully no problem to worry about. They have a fine duty of care for their patients. I do not visit the doctors a lot but they have always been thorough and caring.

Only criticism is the phoning to get an appointment but all worked out well. The staff were very helpful. I am sure in the future all will get back to normal.

Willowbrook Medical Practice 2021-02-25 Person 0 5 0

Phoned surgery at 9.18am and still trying to get an answer at 11.35am put in a quaue for hours with no updates on what number you are in the queue, absolutely ridiculous feel sorry for older patients who can't wait and need to speak to someone as they will be left waiting or give up, I know with the virus they are working at a reduced staff but surely waiting over 2 hours to get an answer is ridiculous

Answer the phone lines or update the system so you know if your moving in the queue

Willowbrook Medical Practice 2020-12-18 Person 1 5 0

getting an appointment to see a docter at willowbrook is not very easy you have to ring at 8:30am and its done on a first come first served basis.I myself have to do a morning school run so find it dificult to ring at this time and even if you can the phone lines are very busy and its unlikely you will get through in the first 30 minutes i did manage to get through at 9:10am today only to be told all appointments have now gone and to ring the next day as they dont give any appointments out that are not the same day this system is bad as its likely to be the same outcome the following day.I voiced my concerns about this to the receptionist who insisted the system was good because they had managed to fill all there appointments within the first half hour,In my view totally missing the point that the service is bad because lots of people have to go without appointments because of this system.I am seriously considering registering at a diferent practice so i can get an appointment to see a doctor at a convienent time and day other than hanging on the phone for up to 30 minutes only to be told all appointments are now taken for that day

the fight for appointments is a joke and not in a funny way.you either need to make more doctors available to help fullfill the demand or a diferent way of filling appointments,other medical practices use an opppointment system spanning over several weeks i fail to see any reason why you can not do the same thus giving everybody the chance to get an appointment to see a doctor at a convienient time