willowbrook-medical-practice

Willowbrook Medical Practice

Brook Street, Sutton-in-Ashfield, Notts, England, NG17 1ES 1 2 3 4 5 21 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
Written by a patient
19th December 2019

Super care from Nurse practitioner Ruth Marshall! She had a beautiful manner with my 3 year old son and really put him at ease! I felt like she really cared about his health and made sure he got the best care! Very caring and couldn’t ask for more! Even had a follow up call to make sure he was ok! Thank you!

21st February 2020
Response from Willowbrook Medical Practice

We are delighted to hear that the service and care we provide is appreciated by our patients - thank you so much. We always take your views in to consideration and appreciate your comments. ^Team Willowbrook

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
19th December 2019

Willow Brook Medical practice is good receptionist are helpful and the Doctors and Nurses I am thankful to them in helping us for my self and my wife.

21st February 2020
Response from Willowbrook Medical Practice

Thank you for your kind and appreciative words, which are valued by everyone at Willowbrook. It is great to hear about your positive experiences with us. ^Team Willowbrook

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
8th October 2019

Absolutely awful surgery! Waiting room is like a cattle market, way too small for the size of the surgery. Receptionist was so rude and spoke to my grandmother disgusting leaving her upset.

15th November 2019
Response from Willowbrook Medical Practice

We are sorry you feel you have had a bad experience with us. We would like to have the chance to look into the circumstances underlying this comment and improve your experience. If you would like to discuss this further, please contact our Assistant Practice Manager on 01623 440018. ^Team Willowbrook

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th August 2019

I am currently very dissatisfied with the attitude of the Gps and receptionsts here. I am generally a fit and well person until recently when i have had several things going on. I have not seen the same doctor twice meaning that everytime i go to the surgery im asked over and over 'whats the problem?' Surely Gp would find it helpful to actually read a bit of previous history of their patient? I was sent a letter asking me to make an appointment with my gp to get the results of a recent scan. After finally getting throught the rediculous call at 8.30 system i could only get to see my gp by accepting an appointment with the registrar, my gp would be in the room but i couldnt have my appointment with him ! How rediculous. The registrar did not have a clue about why i was there , she obviously was relying on me telling my story yet again, had she taken a few moments to look on systm one she would have known that i had come for my results. My frustration must have been obvious, i did not feel cared for or of any significance to either the doctor in the room or the registrar. They did not appear to have any compassion towards my situation and the worry i am still experiencing due to no offers of any explanations surrounding what is happening to me. Previously another gp had just prescibed antidepressants! I have not taken these and i was shocked that this appeared to be an easy solution to my inner feelings that 'something wasnt right' another gp was so apathetic in her approach it was like i wasnt even worthy of any discussion, she told me iv given you your options 'what do you want ?' Well thats why ive come to see a medical professional ! But to be totally honest i have had more information from google. I thought the medical profession were supposed to be caring and compassionate. Well i dont see any of that here at willowbrook medical practice. You are like a number on a conveyer belt with no continuity of care and when you try to explain or get appointments with the same gp you have to battle with the often rude and sarcastic receptionists. You know at the end of the day im just a normal person who wants to be treated with some dignity and understanding .

16th December 2019
Response from Willowbrook Medical Practice

We are sorry you feel you have had a bad experience with us. We would like to have the chance to look into the circumstances underlying this comment and improve your experience. If you would like to discuss this further, please contact our Assistant Practice Manager on 01623 440018. ^Team Willowbrook

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th July 2019

Just a wonderful practice. Everyone from the receptionists ,secretaries, nurses, pharmacists to GPs are so committed to giving you great care , support , compassion ,warmth and respect. Nothing is too much trouble for any of the team there. Myself and my family are so grateful to be patients at the practice . Thanks to everyone there who have supported us as a family through some difficult times and cared for us all so well over the years .

15th November 2019
Response from Willowbrook Medical Practice

Thank you for your kind and appreciative words, which are valued by everyone at Willowbrook. It is great to hear about your positive experiences with us. ^Team Willowbrook

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Willowbrook Medical Practice: http://iwgc.net/ecbnz