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Willowbrook Medical Practice
2017-10-31
Person
2
5
0
Written by a patient
Written by a patient 31st October 2017
At this practice, it is very difficult to get an appointment to see a doctor or nurse. I just checked online to get an appointment, and there is not one available for the next 4 weeks, and the website does not let you see beyond this. If you ring for a same day appointment, it had better be before 08:45, or they are all gone.
The reception personnel can be obstructive, and are not very efficient in their duties in my experience. They also ask inappropriate questions if you try to book an appointment, and can be quite abrupt if you refuse to discuss medical matters with them.
You are supposed to have your medication reviewed by a doctor every 6 issues, but this is impossible as appointments are not available, and this can lead to difficulties re-ordering medication as there is no common sense used in this regard.
The doctors are friendly, but too busy as the patient base is too large for the practice to be efficient
7th December 2017
Response from Willowbrook Medical Practice
We should be pleased to look into the circumstances underlying this comment and would ask the anonymous patient to contact our Assistant Practice Manager, in confidence, to allow us to do so.