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Written by a patient
7th February 2017


The receptionists are rude, they are very much ask personel information when they are not actually medical trained. They do not give us ppl who are actually employed available appointments and expect us to arrive within an hour sit and wait!! When working full time this is not option for ppl to do this. They really need to rethink the way how they speak to ppl and also realise ppl do work for living. I'm going to be leaving this medical practice and it really needs reviewing the management of this so called reception service no one should be treated like crap.

14th February 2017
Response from Willowbrook Medical Practice

We should be pleased to look into the circumstances underlying this comment and would ask the anonymous patient to contact our Assistant Practice Manager, in confidence, to allow us to do so.

Recommend
Involvement
Cleanliness
Staff
Appointment