Share review of Willowbrook Medical Practice

Willowbrook Medical Practice 2018-01-12 Person 1 5 0

In my opinion, there are only a few Doctors here who make it feel like they actually care about their patients and their needs, but it is very difficult to see a Doctor of your choice as you can't get an appointment until 3-4 weeks away unless you get an emergency one. Ringing from 8.30am is no use as by 9am, you still haven't got through and when you eventually do, all the appointments are gone and there are again only a couple of receptionists that are actually polite. Linda on reception is very rude and unhelpful and in my opinion is in the wrong job if she acts the way she does. I was 5 minutes late for my appointment as I had to leave work early and walk down as soon as I could and I also had to queue for a further 10 minutes due to Linda being the only receptionist. She refused for me to go ahead with my appointment and spoke to me in a way I wouldn't even speak to my dog. If the Doctors listened to their patients more and the receptionists who are the face of the surgery were more polite and helpful, then this GP surgery wouldn't be so bad. I've been here 27 years and am seriously thinking about changing to go somewhere else if these problems persist.