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Willowbrook Medical Practice
2021-02-25
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25th February 2021
Phoned surgery at 9.18am and still trying to get an answer at 11.35am put in a quaue for hours with no updates on what number you are in the queue, absolutely ridiculous feel sorry for older patients who can't wait and need to speak to someone as they will be left waiting or give up, I know with the virus they are working at a reduced staff but surely waiting over 2 hours to get an answer is ridiculous
Suggested improvements
Answer the phone lines or update the system so you know if your moving in the queue
4th June 2021
Response from Willowbrook Medical Practice
We are sorry you had a bad experience trying to call us, our phone lines do get busy at 8.30am. Due the Coronavirus pandemic, restrictions on face-to-face appointments have to remain in place to protect the staff and patients, so we cannot offer pre-bookable appointments at present. The NHS 111 team are able to arrange telephone or face-to-face appointments for you if they think you need it. For free medical advice 24 hours a day – CALL 111 or go to https://111.nhs.uk/ If you would like to discuss this further, please contact our Assistant Practice Manager on 01623 440018, when our lines are less busy after 9.30am. ^Team Willowbrook