Share review of William Brown Centre

William Brown Centre 2020-10-04 Person 4 5 0

At one time I was looking to leave the practice, but since covid 19 this GP surgery has been marvellous. It's much easier filling in a form online and waiting for someone to review it and ring back next door. We have had marvellous service from two locums and Dr M Lamplugh. We only contact the doctors when it is really necessary not because we have colds or viruses so expect to get an appointment reasonably quickly. I hope they keep up the new system it's much better and fair for those who are genuinely ill and need to see a GP or nurse.

It seems the training of the receptionists does not include basic medical knowledge. some are more experienced, it's pot luck. We have been unlucky in the past to get a receptionist who (when my husband came out of hospital needing insulin and the equipment around it) told me he would have to wait 3 weeks to see a GP and then he would need to bring proof that he was diabetic and needed insulin. I have twice had to involve the practice manager for help or he would not be alive.