West Wirral Group Practice_johnston Ar

West Wirral Group Practice_johnston Ar 2023-09-19 Person 1 5 0

I was a patient at you practice for more than 30 years. I had a bad cough that had faded and come back again. It became really uncomfortable. I telephoned for a face to face appointment. I was told that they would let me know about an appointment. I later found out (I had to look on line) that I had been offered a telephone appointment in a further two weeks from the phone call. I called the surgery back andI said that I had requested a face to face. The receptionist could not help. I then called into the surgery in person to try for a face to face appointment. There was only on other person in the surgery at that time. The receptionist took my details - commented on how bad I was. (I could hardly get 2 words out at a time because of the cough and shortness of breath. She told me someone would call me later. This did not happen - so later that day I once again telephoned only to be told that a different doctor had said that he upheld Dr. Charles decision to give me a telephone appointment in 2 weeks and that would be sufficient. Because I felt so ill I decided to go (yet again - because on a previous occasion I could not get a appointment your practice) privately. I was seen the next day explained the position that I could not be seen by yourselves. She examined me thoroughly and told me that I had come at the right time as the cough had gotten a hold on me. She prescribed antibiotics to take for a week. These did not completely clear the infection so had to have a different set of antibiotics which did the job,

Well - the obvious answer is you could have seen me but failing that you could have spoken to me in person on that day. I feel that I was penalised because I a over 70 and that I had originally gone privately - but that was the case had I could not get in touch with the Surgery. I have since left your practice and found a different practice to attend.

West Wirral Group Practice_johnston Ar 2017-11-23 Person 5 5 0

A fantastic, well equipped surgery with a great range of services, and fantastic staff. From the reception and administration team, to the Doctors and Nurses, you get excellent care. In spite of the challenges GPs surgeries face, WWGP is doing a fantastic job of providing high quality care to their patients. I move here a few years back and it was the best decision I made. I had had diagnostic tests for a particular issue for more than 15 years. When I moved here, they had it nailed and sorted within a few weeks!