Wellington House Surgery 2014-05-04 Person 3 5 0

First point of call is always the receptionists, I gave four out of five as there is one who you could walk i with an axe in your head and would tell you to call at eight in the morning as they are fully booked till next Thursday. Appointments, it is just an absolute disaster, as you can't get through on the telephone. I rung for almost 35 mins last Wednesday, as it just had the engaged tone. And all appointments are taken minutes after 8am on a Monday, and is it any wonder so many people forget their appointments; they have got well in the week proceeding and are back at work. Apart from that, the doctors are really decent, Dr Kate Havers is by far the best one followed by Dr Napper. But again, I will say I am not bothered about seeing any of them as they are all professional. Come on guys, spend a little more cash to get a mega good service, that's all it takes.