Wellington House Surgery

Henrietta Street, Batley, W Yorks, England, WF17 5DN 1 2 3 4 5 7 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
6th February 2019


Excellent doctors and nurses. They can’t do enough for you even though they are so overworked so thank you

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th December 2018


Myself and my family have been with this surgery for many years. We have always been very pleased with our care. Dr Lawson is a wonderful Dr. Very caring, professional and goes out of his way to make you feel relaxed and cared for. We can’t praise this surgery enough. To the Dr’s Practitioners Nurses. Reception staff Thankyou You work hard and deserve positive feedback. ( Thankyou Angela for always being happy when you pick up the phone and trying your best, it’s always appreciated.)The demands on the nhs are extreme and you all do a great job

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th May 2018


There is a lack in consistancy with the decitions made by the doctors one will tell you on thing e.g.. stop takeing that medicine take this etc getting an appointment is dreadful and I mean dreadful the receptionists always sound genuinely like then want to help which is nice. Seen every doctor this week and my issue hasn't been sorted been to Ane as advised they sent me back to doctors to the point where feel I want to give up still have an issue but feel pointless going or calling again

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
14th April 2015


This used to be a very difficult surgery in terms of getting an appointment if you were ill, due to a calamitous booking service. They now offer same-day/next-day booking, including online. The phone system is fairly dreadful when bookings are released, one often cannot even get onto the queue for over 30 minutes of constant trying. There seems to be a shortage of doctors, two new ones have left within a year recently. Why? I saw both, very kindly Asian doctors, but neither is there now. The waiting areas in,both surgeries are pretty dreadful, frankly. The doctors are, however, very good and able, especially the men, in all honesty. Most of the nurses are very good, apart from one abrupt, hectoring and rude one. Most receptionists are helpful and kind.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
4th May 2014


First point of call is always the receptionists, I gave four out of five as there is one who you could walk i with an axe in your head and would tell you to call at eight in the morning as they are fully booked till next Thursday. Appointments, it is just an absolute disaster, as you can't get through on the telephone. I rung for almost 35 mins last Wednesday, as it just had the engaged tone. And all appointments are taken minutes after 8am on a Monday, and is it any wonder so many people forget their appointments; they have got well in the week proceeding and are back at work. Apart from that, the doctors are really decent, Dr Kate Havers is by far the best one followed by Dr Napper. But again, I will say I am not bothered about seeing any of them as they are all professional. Come on guys, spend a little more cash to get a mega good service, that's all it takes.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Wellington House Surgery: http://iwgc.net/ecd3k