Welling Medical Practice 2022-07-05 Person 1 5 0

This surgery is awful, you can never get an appointment and all staff including nurses and doctors are rude. They have only recently turned off their E-consult they had during COVID, which meant you had a fill in a form before being able to speak to a doctor. They have previously taken ages to send prescriptions to chemist with the need for constant chasing, not completed hospital referrals and the last straw has been this week. I went in 2020 to the skin nurse for a growth to be removed on my leg, had to wait 2 years for an appointment to remove it, as she wasn't doing minor surgery during Covid- not to sure why that couldn't happen, another Covid excuse they used. Receptionist called to book an appointment back in May which I wrote down straight away, I called this week to confirm the time only to be told I wasn't on the list for minor surgery that day and I must be making it up. Person in charge of booking minor surgeries then told me she didn't remember calling me, so I'm guessing its just by coincidence I happen to have it written down on the date and time she is doing minor surgery that month is it? Considering she only does them twice a month anyway. They told me I didn't have an appointment end of, wasn't helpful or admit they made the mistake, just kept saying they didn't call me to make the appointment . Staff are beyond rude and so unhelpful, doctors aren't much better either. Already been told growth is two different things by the same nurse....not professional at all. Am moving whole family away from this surgery, other family members are registered here and receive shocking treatment. I don't understand by looking at other reviews how they aren't under investigation or even better shut down or all staff replaced.

changing whole attitude towards patients and providing better service and care.