Welling Medical Practice 2018-10-08 Person 1 5 0

I am trying to talk to a GP for over 4 days. When I go they say they don't have appointments and to call to the surgery to schedule, I've been trying to call but the line is always busy and by the time they answer they said I missed the slot to get the gp to contact me. When I was asked the reason I said the amount of pain on my neck and shoulder that I have for days and I know is something that I don't need to go to A&E or call 999 (they have enough in their hands). Today I went back to beg for an appointment and of course not a single appointment available, they receptionist said I can schedule to talk to the gp, so I asked to chedule whilst I'm in the surgery because the line is busy, her response was that I can call from that moment onwards, I am standing right in front of the reception calling and the lines are busy but non of the receptionists were on rhe phone, when I asked they said the lines stay on hold until they talk to inclinic patients but it was only me and one more person in the waiting area. They saw that I can't move much for the pain and how frustrated I was and not on a single second they show empathy or the will to help solve the issue. They just waited for me to leave. Now my pain got worst and couldn't go to work and now it is also my spine and left leg., tried again to get someone and once again the lines are busy and they wouldnt help at the surgery reception.