Welling Medical Practice 2017-07-11 Person 2 5 0

I have agraphobia, social phobia and anger issues. They continually expect me to attend at the surgery despite difficulties getting out. They try phoning me and even send referrals that depend on phone assessments despite telling them I cant cope with using the phone. The receptionist moans at me like a child when I dont access my emails despite telling them I dont read emails. I cant seem to get co ordination for my meds between Boots and the surgery. They both blame each other and I have to track between the two because the surgery says the prescription has been faxed. Boots say they havent got it. In the past three renewals I have yet to just go to Boots and collect my meds - Extemely stressful given that the high street and shopping is a real crisis for someone with agraphobia. I have had to go to collect my prescription at least twice each time. I cant cope with a waiting room so I sit outside. As my condition has deteriorated it has taken months before they would let me use the back door to access the consultation rooms rather than sit, then walk past a room full of people to reach the doctor's room. At one point I couldnt even make appointments because if u didnt ring before 8.00 am they had no appointments.I cant ring. I could walk to surgery but Im much worse in the mornings. Im worse near people. Im best when its quiet. I couldnt leave the house at 8.00 am when all the kids are on their way to school and I was drugged up with the meds. All they need to do is 1. Not keep phoning me knowing I cant use a phone - Send letters 2. Book referrals and state I have agrophobia and will not answer a phone 3. Train their receptionists 4. Talk to me like I have a brain my difficulties do not affect my cognition and intelligence 5. Treat me with respect and when they see me struggling to reach the reception they should be coming to me to get away from other patients rather than letting everyone barge in front of me because I physically cannot cope with them in proximity to me and have to keep running away. 6. They should be organising support so I can attend my hospital appointments.