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Watling Vale Medical Centre
2020-10-21
Person
1
5
0
Written by a patient
Written by a patient 21st October 2020
The majority of receptionist are very helpful however there is one who is rude, aggressive and whose only role there seems to be to get rid of patients ASAP without seeing a doctor. Her demeanour is threatening as she seems to have taken it on herself to decide who should see a doctor which is dangerous and putting lives at risk and the medical centres reputation
Suggested improvements
Better trained reception staff, they shouldn’t be able to make decisions on which patients see doctors. Urgent requirements by patients should be referred straight to a doctor for the doctor to decide whether or not the patients need to be seen.