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Watling Vale Medical Centre
2019-03-08
Person
1
5
0
Written by a patient
Written by a patient 8th March 2019
I have a log of 115 calls from 0800, just to get a awnser, then told appointment available for 25/03, I called on the 08/03, only offering telephone call from doctor, how do you examine a hand and wrist over the phone, I asked the receptionist, her response was oh what ever, I won’t book it then, until I said book it then, how can I not get wound up by that attitude, I cannot make any constructive suggestions as to how to improve the service, it seems the practice is set up for the staff, not the patient, the only solution, I was told is to stand outside the surgery from about 0730 in the morning, to stand any chance of an appointment.