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Watling Vale Medical Centre
2023-03-03
Person
1
5
0
3rd March 2023
After asking for an phone appointment to ask for some anti inflammatory meds after suffering in pain for 6 weeks and seeing an Osteopath who recommended asking the doctor for a prescription i was allocated a face to face appointment in 2 weeks, after talking to the receptionist she said to send an email with my concerns to the practice manager who would answer in a few days....round and around, jump through hoops.
This attitude is why people self medicate.
The lack of duty of care from this practice has increased over time and after being a patient for over 20 yrs and only needing an appointment 4 or 5 times in 20 yrs this practice has become a joke, i have seen this practice and its duty of care going from 5 star to 1 star. Getting an appointment is impossible.
Suggested improvements
Get their act into gear, a telephone consultation takes only a few minutes and can be completed by a nurse, paramedic or physio.