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21st January 2015


When I phoned for an appointment for myself on my sister at 8 a.m did not get a repey until 9 o'clock before I got a reply. When one had a very bad cold or indeed cough which continues despite taking cough medicines, resting up feel one should see a doctor urgently as this could turn into a more serious condition. Regarding appointment 10 minutes seemed very limited as one might have to discuss more than one issue - one may not always feel relaxed if they think they have to get it all over in 10 minutes. I think health checks should be for everyone once a year regardless of age! which one presures in a full blood check, be it fasten on non fastening heart, blood pressure, wrine etc, as things can cheerful the body from tone to tone.

15th June 2015
Response from Victoria Road Surgery

We are sorry it took you so long to get through to us. We do appreciate it is difficult first thing in the morning. I see you have internet access as you have used this site. Why dont you register for on-line appointment booking you then would not have to wait at all to get through on the phones. Unfortunately 10 minutes is the average length of time for a patient appointment, Im sure if you need longer for one particular appoinment the doctor would not put you under any pressure.

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