Share review of Upper Gordon Road Surgery
Upper Gordon Road Surgery
2020-09-14
Person
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5
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Written by a patient
14th September 2020
I rang the surgery to book an appointment - the first time being held as the 10th caller in the queue. After 25mins i became the next call to be answered and was cut off. So I foolishly rang back, to be the 10th caller in the queue again and this time waited 23mins - only to be cut off again. I can't tell you how frustrating this is!! All I want to do is speak to someone and book an appointment - i can't seem to use the online system but can't call to explain this to the surgery either. Do i have to physically drive to the surgery to get to speak to anyone?
Suggested improvements
Answered the phone.