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Upper Gordon Road Surgery
2020-09-03
Person
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5
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Written by a patient
Written by a patient 3rd September 2020
Receptionist - Unhelpful
- Not willing to listen to understand service users problem
- Attended Practice to request repeat prescription and left copy of
hospital outpatient prescription but this was not done after 48 hrs of
request
- Increase service user's frustration repeatedly resulting in anger
Suggested improvements
If the prescription would have been done in time this situation could have been avoided
Provide training for staff especially on reception to be able to listen and understand service users needs bearing in mind that users are primarily not well