Report this review of University Of Sussex Health Centre
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
University Of Sussex Health Centre
2018-05-21
Person
3
5
0
Written by a patient
Written by a patient 21st May 2018
The nurses and doctors are really fantastic, empathetic and caring. They take the time to listen and are very helpful. However some of the reception staff really need training. I went to a walk in clinic session, despite writing down my full name date of birth and address, the receptionist booked in a different person which led to me waiting for 2 hours instead of half an hour. Some of the receptionists also lack the ability to talk about peoples problems with compassion, understanding or discretion. This coupled with the lack of privacy around the reception desk can make the entire experience very uncomfortable.
30th May 2018
Response from University Of Sussex Health Centre
Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email us at – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.