I joined this surgery as a student more than 20 years ago and, despite no longer having an association with the university, have never left. The staff - doctors, nurses and receptionists - are extremely professional and responsive. The walk-in system operated in mornings means that you are able to see a nurse or doctor as appropriate (they operate a triage system) without delay. I have always been impressed by the kindness and calmness of the medical staff, and have valued the time they take to listen, answer questions, and make sure that you are fully informed and involved in decisions.
It’s not every surgery where the receptionists, nurses and doctors go to the bother of learning your name properly or even recognising you when you see them. Also not all surgeries are open when you need them. This surgery has a late night policy, specialist nurses, nurse practitioners, a phlebotomist on staff and everyone really tries their best to ensure you get the care that you require rather than treating you as a number (which with the number of students that pass through their doors would be really easy to do) but as a person with specific needs and requirements. That is what makes this surgery so great the people in it!!!
Impersonal, and staff can be rude. When you are ill you are worried, but the staff told me that unless I was chronically ill it wasn’t enough for them to be interested. It made me feel like I wasn’t cared for or worth their attention.
Brilliant reception staff, nurses and doctors. The morning walk-in for urgent appointments is great. Sometimes it would be better if we were able to see just our GP instead of a nurse first, for certain subjects, e.g. mental health.
The doctor displayed no care or empathy for me as a patient. I felt like it is a conveyor belt working with machines, not people. I was in pain, and the doctor could not even see that. I was offered some pills without any explanation of severe side effects. Bought the prescription and ended up throwing it away, due to severity of side effects. I would fave preferred to be consulted and informed in this case. Very sad and sorry for what NHS has become.