Health Centre, Falmer, Brighton, East Sussex, BN1 9RW
I have always been treated well here, appointments are hard to come by during term time but much easier out of term (this time it was even the same day I phoned)!
The nurses and doctors are really fantastic, empathetic and caring. They take the time to listen and are very helpful. However some of the reception staff really need training. I went to a walk in clinic session, despite writing down my full name date of birth and address, the receptionist booked in a different person which led to me waiting for 2 hours instead of half an hour. Some of the receptionists also lack the ability to talk about peoples problems with compassion, understanding or discretion. This coupled with the lack of privacy around the reception desk can make the entire experience very uncomfortable.
Very easy to book appointments, and never had to wait too long, unless it was the drop-in times, in which you could end up waiting quite a while, which is expected. All of the nurses are understanding, patient and easy to talk to - it's been such a lovely experience and not daunting to talk about your experiences or needs at all. Thank you.
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Never have to wait long, and the nurses are really great (especially Emma)
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