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University Of Sussex Health Centre
2024-02-11
Person
5
5
0
11th February 2024
I really appreciate the help and timely response from the surgery staff and guidance on how to go about getting my appointment.
Jo, my nurse, is the kindest and most sensitive professional who listened to my complain and helped me through and even set up a follow up, which makes me feel well looked after and safe.
Suggested improvements
I needed more clarity in identifying my condition, which was an emergency but I used the word 'urgent', which I believe is not considered as an emergency..because I had to wait one week with my problem till my appointment time, had I not reached out to my doctor back home. I guess, the reception could also guide international students about difference between urgent and emergency. That was confusing for me.