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Written by a patient
11th September 2017


This is the most convenient GP for me to use as I am a student and will often be on campus. However, if it was not so I would almost certainly change to a different GP as I have had several appointments with a few different nurse practitioners who have been condescending, unhelpful, and at times plain rude. In one such visit, a nurse made me feel like an idiot for not knowing the correct term for a type of contraception and suggested that I was irresponsible for forgetting to take my pill. I find medical appointments cause me to get very anxious and as such raise my blood pressure considerably, making accurate blood pressure measurements a challenge, and yet it took several appointments before a practitioner suggested I use the machine in the waiting room to make it easier and less stressful. I have also had a nurse suggest that I did not understand that putting on weight was caused by a lack of exercise and overeating, as if I was an idiot, rather than an average person with sufficient brain capacity, and who asked me how I was going to fix my weight gain, as if I was a car that had broken down rather than a complex person with normal mental health and body image struggles (apparently the answer is 'maybe try a little exercise'; praise the lord, the weight-loss problem millions struggle with every day has been solved). I also dislike the nurse-led approach as it is not always appropriate, and has led to me having to attend several appointments with nurses before finally getting to see a doctor, something that I find very stressful due to my medical related anxieties, which get worse with every belittling, unhelpful nurse that I have to deal with. Every time I have been referred to the doctor, they have essentially solved my medical issue with a quick chat, making the long minutes spent with nurses who cannot diagnose my ailment seem completely pointless. The receptionists are usually quite good, although often take the time to chat with each other before seeing to patients.

20th September 2017
Response from University Of Sussex Health Centre

Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email us at – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.

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