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University Of Sussex Health Centre
2024-05-11
Person
1
5
0
11th May 2024
Needed to reschedule an appointment where I was going going get ears irrigated. Got booked with a nurse who couldn't irrigate ears.
Nurse was lovely and tried to find me a nurse who could. She didn't find one, so my appointment was a waste of time. But I should have been booked with one in the first place. My original unrescheduled appointment was. Receptionist clearly paid no attention to what kind of nurse I needed.
Suggested improvements
Have receptionists check that the person they book you with can do the procedure you are coming to the appointment for.