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University Of Sussex Health Centre
2015-03-13
Person
2
5
0
Written by a patient
Written by a patient 13th March 2015
I have absolutely no qualms about the service provided by the doctors and nurses at this surgery - I regularly visit this surgery for an ongoing prescription and the health staff are professional, understanding and take the time to talk you through any questions or concerns you may have.
The receptionists, however, I have found to be rude, unhelpful and seemingly unwilling to offer anything other than the very basics of service.
In my experience it is difficult to book an appointment within 2 weeks of calling the surgery, meaning that I often sit and wait for a drop-in appointment to get seen on a day that is convenient for me.
Overall, great doctors, terrible receptionists!
17th June 2015
Response from University Of Sussex Health Centre
Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email as – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.