University Of Sussex Health Centre 2022-12-09 Person 3 5 0

We have been attending the practice for over 20 years Overall the practice is outstanding. The doctors have always been extremely good and make you feel listened to. The nurses are very knowledgeable and the entire team always go out of their way to treat people with kindness and care. Emma, Sarah and the two Jo's are particularly exceptional. Reception is unfortunately very hit or miss. Mary and Doreen(?) have always been wonderful. However there are a couple of others that can be unhelpful and at times less than pleasant to some people. Having to listen to comments about patients after they've left is unpleasant and unprofessional. Having the physio and wellbeing service on-site is a fantastic addition.

Trying to get a appointment is now far more stressful. The old system of coming in to the drop-in clinic seemed to work well. Having to do this by phone sounds like a good idea but is far more stressful in practice. The telephone system is horrendous and you are guaranteed to have to spend at least 20 minutes trying to get through. If you miss a phone call for any reason - sometimes impossible not to when calls can be up to 2 hours late - you then have to start all over again, wait 20 minutes to get through and end up being told to call back again the next morning. This is very stressful if you're unwell. Parking is tricky at the moment too. There are always contractors blocking the patient parking outside. It's near impossible to find anywhere else due to the building works