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Ty-Elli Group Practice 2023-09-28 Person 1 5 0

Absolutely disgusting treatment of my teenage son who has aspergers , severe anxiety and who had hit a very low point and was having suicidal thoughts , i was upset on the phone , and with no concern nor empathy was told phone back tomorrow we have no appointments left , mental health is supposed to be taken seriously but the receptionist today did not care one bit , so i went into the surgery upset with the state on my sons mental health , she was rude and i was told lies just to get rid of me , she said phoning 111 would put me in touch with someone who would give advice and be able to prescribe medication , pure lies , yes they can give advice but he told me that my son had to see a doctor , im now sitting with my son who is totally broken down waiting to phone yet again in the morning , disgraceful attitude by receptionist , she needs sacking , this was an emergency appointment , no emergency should be pushed to one side like she did to my son today , i hope she sleeps well at night treating mental health like she did , disgraceful

Train your staff , their attitudes are disgusting