Ty-Elli Group Practice 2024-03-01 Person 1 5 0

I'm very disappointed with Ty Elli surgery. I've been phoning them over the last few days for a dr to visit my very poorly mum. First doctor wouldn't come out and made me take my poor mum to the hospital. Went there only to be told her doctor should prescribe her antibiotics as her leg is too swollen to scan. Phoned the surgery to tell them this and they sent a nurse practitioner out who gave antibiotics and water tablets which are not working. I asked if they'd send a nurse to take her clamps out of her leg ehich have been in for 21 days, they told me their nurses don't do this. So I phoned District Nurse hub who said her surgery needs to refer to them before they'll come out. I got it sorted, the nurse who came from the district nurse hub suggested my mum have another course of antibiotics as her leg is so sore with her. So I phoned them yesterday evening and the male practice nurse who was on duty yesterday was so rude, he was shouting at me down the phone and made me cry. I will be transferring the whole families care from this surgery now as a result and I will be putting a complaint in. Absolutely disgusting behaviour from a staff member who's meant yo care.

Staff are untrained in dealing with empathy towards patients. Qualified staff are untrained in compassion and empathy towards patients.