Tramways Medical Centre 2021-07-05 Person 1 5 0

I have been attending this Centre for about 40 years. The service has been steadily declining during that period. Treatment is satisfactory when obtained however the problem is getting to that stage. It is almost impossible to contact the centre by phone as the telephone management techniques have gradually reduced the time when a response can be achieved. Thanks to Covid they have been able to whittle the gap down even further. Management would claim that this is due to levels of busyness but I would suggest that staff inefficiency or motivation is a telling factor.

I would suggest everything! Staff commitment for one thing! As an example of this: I had an appointment at 09:30 one day. I arrived early and entered my details on the register. The member of staff I was to meet came in past at 09:45 and eventually called me in about 15 minutes later. There was no apology but her excuse was the traffic in Belfast. Since I had already travelled into the City and back out that morning I suggested to her that if she got out of bed a bit earlier the traffic would not be a problem. Less staff training for another thing. The unavailibility of the service for half a day each week is a joke! Proper use of technology is a third item. What business in this day and age does not use email for communication? Although the current use is not encouraging since the Repeat Prescription service has disappeared. The NHS is under threat and it is because of examples of service like Tramways!