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11th April 2024


84 times I phoned this morning I haven’t been able to access care or treatment therefore I was not involved in my care. I understand the NHS is under pressure so for two weeks I have been managing my pain by exhausted all alternatives for a suspected sinus/ear infection including private dentist and chemist minor ailments. Am I really expected to go to A&E for treatment?

Suggested improvements
Ask yourselves why when i mentioned the practice to health practitioners do they roll their eyes a say they pity the patients of our clinic. This is not good enough for the patients nor can it be it good for staff morale. There is obviously systems failures.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment